What

Fixed Price

Many providers offer support plans, however when we say fixed price support, we mean it.
RED21 will analyse the technology needs of your business and custom design a plan to suit.
Your support costs will be a fixed monthly fee, assisting cash flow, budgets and time.

Partner Network

RED21 draws upon a wide partner network to ensure diversity amongst solutions and technologies.
RED21 professionals understand your business needs and liaise with the appropriate partners to extract the relevant information.
Saving you time and money whilst you keep running your business.

Technology Planning

RED21 professionals will resolve your issues but take the time to understand your business needs to assist you in planning for the future.
Skilled planning and advice is especially vital to take advantage of the cloud.

Technical Sales

RED21 work with your business to find the right solution rather than just a sales solution.
All RED21 professionals have years of technical experience and are not ‘salesmen’.
Our ‘No Margins’ policy means the right solution for the right price.

RED21 FIXED PRICE SUPPORT STANDARD INCLUSIONS

• Fixed Price for all IT Support. No Extra Costs. No Catch up Fees
• Only skilled Technical IT Advice
• Only Skilled Technical Sales
• Server recovery from Hardware or Software Failure
• Labour to replace or recover any existing business PC
• As many onsite visits as required to fix critical IT issues that cannot be done remotely
• Remote Management and Monitoring
• Scheduled site visits
• Basic Site Documentation
• 24×7 Phone, e-mail or online ticketing submission
• After Business Hours Scheduled Maintenance
• Emergency Phone Hotline for Immediate Assistance

Other IT providers

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